If You Aren’t Happy, We Aren’t Happy!

Pet in the City is happy to accept returns within 14 days of purchase. Refunds will be issued in the original form of payment. Client information may be required. Exceptions include: Elanco/Bayer products, items damaged due to normal wear and tear, clearance items, and harnesses that have been worn or chewed. Select dog and cat food can be exchanged within 14 days of purchase if in original packaging. After 14 days returns are based on the discretion of our team and items may be issued a store credit.