Pet in the City is proud to offer grooming for your pet.
We have a great team of groomers that we dearly love! You can read all about them on the Groomers page!
To help keep a stress free, safe environment for your fur friend, we groom by appointment only and each pet is given a specific time based on breed and weight. Because each pet is an individual and requires a different amount of time to be completely groomed, prices will vary. A price range can be given prior to your first grooming based on the services you are requesting and a solid price when we meet your fur friend.
Click here to book your appointment! Or call the store 704-849-PETS (7387). Please see important information below.
Safety First
All dogs need to be on leash. Please make sure their collar is secure and has identification.
Vaccinations
We require a Rabies tag or certificate prior to grooming. If you have not previously brought this information in, please do so on your next visit.
Cancellations
We only take a limited number of appointments each day to ensure each dog receives the individualized attention they need.
If cancelling, please call at least 24 hours prior to your appointment. Cancellations will be charged a $25 cancellation fee per dog
Late Arrivals
We are only able to perform the grooming services for your pet in the time allotted for your appointment. If you arrive more than 10 minutes late, we may not be able to perform your scheduled grooming services. If this is the case, it will be considered a cancellation, and our fee will apply.
Late Pick-ups
At the time you drop off your pet, we will be able to give you an approximate time (average 30 minutes) for pick up. We will call as soon as your pet is finished. Because we are grooming dogs one at a time and do not have space to keep them after their grooming is completed, we ask that you please pick up your pet within 15 minutes of the call. If unable to comply with this policy, you will be subject to a fee and/or a termination of our continued service with your pet.
Aggressive Behavior and Bite Policy
Should your pet display aggressive behavior towards our groomers, we will make all attempts to finish grooming your pet with a muzzle. If your pet continues to display aggressive behavior and our groomer is unable to complete your appointment, we will call you to come pick up your pet. The safety of our groomer and your pet is our priority.
De matting
Matting occurs from lack of grooming, coat overgrowth, not routinely being brushed or a coat not being combed through prior to getting wet. Additional fees may apply for de-matting a pet. We can discuss options when you come in. We can not be held responsible for health conditions such as sores, etc. that may be revealed by removing a matted coat.
Post Grooming Care
In order to provide you with excellent customer service, please notify us of any preexisting general physical/emotional conditions prior to your grooming appointment. We strive to make the experience a happy one for both you and your pet. Our fur friends are as unique as we are, their skin can react differently to grooming equipment (blades and/or shears). For short styles and shave downs it is not uncommon for redness or itchiness to occur. If you notice any problem with your pet’s style, we will make every effort to correct it if notified within 24 hours of the original appointment.
Fleas
When you arrive for your grooming appointment, sometimes it is difficult to tell if there are fleas present until we get your dog wet. We will make an effort to contact you as soon as we notice fleas. We can offer a flea bath, CapStar, at an additional price. We sell topical flea medications for you to apply to your pet after their grooming session. Please ask our team about other products to protect your pet and home from fleas.
All ready? Click here to book your appointment! Or call the store 704-849-PETS (7387)